FAQ

Below are some of the frequently asked questions we thought you would be interested to know about and find the answers for. If you experience any issues with the website or we haven’t covered your specific question or concern, feel free to send us an email.

How to navigate this site for the best experience

The best way to navigate the website is to use the main menu bar. All the categories of products are listed there or use this Browse by Category as your starting page. The Blog is of course where we share our news and related articles.

When you find something you like, but are not quite ready to hop over to the vendor’s website – you can simply add the item to your Wishlist (look for the the heart icon when you hover on the product image or click on the product). You can add as many as you like and come back to it when you are ready to select and buy the items.

In some instances you may find a product that is listed on our website but perhaps is out of stock on the vendor’s website. We try our best to keep the products current but as you can imagine it’s a fast paced world and some items run out of stock before they get removed from our system. Sometimes vendor’s give you the option to be notified when the items returns to stock, that is is your best course of action when this occurs.

If you have any problems on this Shop from Britain site, you can contact us directly via our online contact form. We do read our emails and respond and will endeavor to reply within 24 hours.

Welcome to Shop From Britain, your window to the world of quality British shops, brands and design.

Please share our story and #shopfrombritain campaign with your friends and family.

What are British brands?

Our definition of a British Brand

  • The brand owner or the vendor of the product must be a British registered business.
  • The products must represent quality and value.
  • The products are at a minimum designed in Britain.
  • The brand or product vendor must offer UK and international delivery – even if only to selected countries. This is because there is nothing worse than finding the perfect item online only to discover the seller doesn’t ship to your location. We have taken the pain out of this process on the site.
  • Some British brands partner with international designers and manufacturers to collaborate on product styles. However the product is still sold under a British based brand.

We do not in any instance offer advice on the specifics of the products, brands or vendors and their terms and conditions of trade. We make honest assessment based on the information available to us and focus on providing users with a reliable source to discover and peruse British brands, then hopefully make a purchase direct to the store and support that business and in turn us too.

What brands do we promote?

We represent various UK based brands on both sides of the scale. From niche brands, up and coming designers and also larger renowned British brands. We don’t discriminate – but rely on our partners to provide quality product and customer service – that’s our main criteria.

Think of the Shop from Britain as your personal shopping assistant. Instead of trawling multiple websites to find those styles and designs that suit you, our products are carefully selected from reputable UK online stores which sell British brands and deliver either locally within in UK, Europe or Internationally. Plus you also buy direct from the vendor which in turn directly supports those local UK businesses. Everyone wins.

Find out more about how to use Shop from Britain to find the best of British brands.

How can I support the #shopfrombritain campaign?

Whether you are British or an Anglophile, if you are as passionate as we are about supporting British businesses and brands please do share our website with your friends and family.

You can also join us on Facebook or Twitter

We use the #shopfrombritain as our campaign tag

The best way to support us and our partners is to come back when you are ready to shop and buy direct. Thank you

How do I know if the vendor delivers to my country?

Recognising that the world trade is global and customers are shopping from various countries has prompted us to include a product filter which will allow users to browse items by shipping country to which the vendors definitely offer delivery.

So whether you are a shopping for gifts for yourself in Canada or family and friends in the UK – you can refine the best options for your needs easily.

In some instances our partners only deliver within the UK or Europe other ship to just about everywhere – for each product you will see a specific tag defining this.

To find out about the vendor’s shipping rates and return policies you need to simply click through from the product and find the relevant pages.

The item I want is no longer available or out of stock on the vendor's website

In some instances you may find a product that is listed on our website but perhaps is out of stock or no longer available on the vendor’s website. We try our best to keep the products current but as you can imagine it’s a fast paced world and some items run out of stock before they get removed from our system. Sometimes vendor’s give you the option to be notified when the items returns to stock, that is is your best course of action when this occurs.

Why can't I purchase directly on this website?

Yes, on conventional shopping sites you can select and pay for product directly on the website. But we are a bit different. We don’t see the need to replicate all the systems required to handle online orders – we simply promote British brands here and leave it to you the customer to securely buy direct from them.

Use the Buy From button on the product page to see their full range first check available sizes and colour options, then safely purchase item directly from the vendor’s store. The link will open in a new tab and take you directly to their site.

This site is funded by affordable referral links at no extra cost to you the customer. The vendors save money, you save money, everyone is a winner!

Currency and Payment Considerations

Many UK online store websites offer pricing and payment options in various currencies. Some set this automatically when visiting their site by using geo-location cookies on your browser. With other sites you may be prompted and will need to set your preferred delivery location and currency manually.
Other sites only offer Great British Pounds (GBP) as the payment currency, or are set to this by default and allow you to manually change to another currency of your choice. This is usually on the top nav bar of the applicable website.

When shopping in a foreign currency with your credit or debit card, the applicable rates and fees will depend on your bank. This will be detailed on your bank’s website.

In no instance do we take payment, ask for or hold any credit card data on this website. All purchases are made directly on our partner’s stores.

VAT Considerations

When shopping online in the UK from outside the country, customers generally should NOT be charged Value Added Tax in the UK (aka GST) as you are outside the EU. This is 20% at the time of writing (Jan 2020).  Each merchant’s website handles things a little differently however when it comes to taxes. In most cases the store will generally adapt their website’s cart settings based on your selected country or location. When buying in other currencies such as Pounds you need to ensure that VAT has not been added to your order at time of purchase. It may be because you do not have all cookies enabled so the merchant’s website doesn’t know where you are. Alternatively contact the Merchant for clarification before completing your purchase.

UK Size Convershion Charts for Men

Below we have outlined the average UK clothing size conversions and guides. Some brands may vary from these measurements. Therefore we suggest you treat size conversion charts as guidelines and make the effort to check each item and store individually. It’s also beneficial to have your own measurements to avoid being disappointed.

How to measure

1 Top of shoulder: measure from collarbone to floor
2 Bust: measure across fullest part and across shoulder blades
3 Waist: measure around natural waistline
4 Hips: measure at widest part
5 Inside Leg: measure from top of inside leg at crotch to ankle bone

Mens Trouser Size Measurements

Mens Shirt Size Measurements

UK Size Convershion Charts for Women

Below we have outlined the average UK clothing size conversions and guides. Some brands may vary from these measurements. Therefore we suggest you treat size conversion charts as guidelines and make the effort to check each item and store individually. It’s also beneficial to have your own measurements to avoid being disappointed.

How to measure

1 Top of shoulder: measure from collarbone to floor
2 Bust: measure across fullest part and across shoulder blades
3 Waist: measure around natural waistline
4 Hips: measure at widest part
5 Inside Leg: measure from top of inside leg at crotch to ankle bone

Womens Clothing Measurements

Womens Clothing Size Guide

UK Size Convershion Charts for Shoes

Each vendor generally specifies their size conversion and specifications on their website. Below is a general guideline only.

Footwear Size Guide Uk Nz

What are your policies regarding Cookies and Privacy?

It is useful to understand the use of browser cookies and why they are important to your shopping experience.
If you intend to shop online from one of the UK merchants detailed here, it is recommended that you have cookies enabled before clicking on a link or visiting a site. Depending on the site’s functionality, this will enable it to determine such things as: What tax if any they are liable to charge you at checkout. Delivery charges and settings are set for your location. Many websites do this by placing a geo-locating cookie on your browser which allows the website to adjust its settings relevant for you in your shopping location. There are also some websites where this is a manual process.

If you have any concerns, please review our Privacy and Cookie policy

Advertiser Disclosure

This shopfrombritain.com website is independent and serves as shopping guide and information service that aims to provide our users with quick access to the best of British brands while benefiting from quality products from UK based online stores.
While we are independent, any offers and promotions that appear on this website are from companies from which shopfrombritain.com receives compensation at no extra cost to you the customer. We may receive compensation from our partners for placement of their products or services. We may also receive compensation if you click on certain links posted on our site.
While compensation arrangements may affect the order, position or placement of product information, it doesn’t influence our assessment of those companies or their products. Please don’t interpret the order in which products appear on our site as any endorsement or recommendation from us. shopfrombritain.com compares a wide range of products, providers and services but we don’t provide information on ALL available products, providers or services.
Please understand that there may be other options available to you than the products, providers or services covered by our website.